Cancellation Policy

At Hanna, all orders are final once placed.

We process orders quickly so they can be dispatched as soon as possible. Because of this, we cannot guarantee that an order can be cancelled or changed after it has been submitted.

Order Cancellations

If you need to cancel or change an order, contact us immediately at trywithhanna@gmail.com.

We will always do our best to help where possible. However, once an order has entered processing or has been dispatched, it cannot be cancelled, changed or refunded.

Submitting a cancellation request does not guarantee that the order can be stopped.

Customers are responsible for reviewing their order details, products, quantities and delivery information before completing checkout.

Subscription Cancellations

Hanna subscriptions renew automatically according to the delivery schedule selected at checkout.

Subscriptions must be cancelled before the next scheduled billing date to prevent the next renewal from being charged.

Once a subscription renewal has been charged:

• The renewal order is final
• The order cannot be cancelled or refunded
• Cancelling the subscription will only prevent future renewals

If you cancel after a renewal has already been charged or processed, the current order will still proceed as normal.

To cancel or make changes to your subscription, contact us at trywithhanna@gmail.com before your next scheduled billing date.

Refunds

All sales are final.

We do not offer refunds for change of mind, accidental purchases, incorrect product or quantity selections, no longer wanting the product, or processed subscription renewals.

For full details, please refer to our Refund, Order and Subscription Policy.

Contact Us

For order or subscription assistance:

Email: trywithhanna@gmail.com
Brand: Hanna