Privacy Policy

Last updated: October 1, 2025

Hanna operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Hanna is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.

• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, as well as your past transactions.

• Communications with us, including information you provide when contacting our customer support team.

• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

• Usage information, including information regarding your interaction with the Services and how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

• From our service providers, including when we engage them to provide certain technologies or services and they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Providing, Tailoring and Improving the Services

We use your personal information to provide you with the Services, including to:

• Perform our contract with you.

• Process your payments.

• Fulfil your orders.

• Remember your preferences and items you are interested in.

• Send notifications related to your account.

• Process purchases, returns, exchanges or other transactions.

• Create, maintain and manage your account.

• Arrange shipping.

• Facilitate returns and exchanges.

• Enable you to post reviews.

• Create a customised shopping experience, including recommending products related to your purchases.

This may also include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to:

• Send marketing, advertising and promotional communications by email, text message or postal mail.

• Show you online advertisements for products or services on the Services or other websites.

• Personalise advertising based on products you previously purchased, added to your cart or viewed, and other activity on the Services.

Security and Fraud Prevention

We use your personal information to:

• Authenticate your account.

• Provide a secure payment and shopping experience.

• Detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity.

• Protect public safety.

• Secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else.

Communicating With You

We use your personal information to provide customer support, respond to your enquiries, provide effective services and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including:

• Requests from law enforcement or government agencies.

• Civil discovery requests.

• Potential or actual litigation.

• Other legal proceedings.

• Enforcing or investigating potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy.

These circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

• With business and marketing partners that provide marketing services or advertise to you. These partners will use your information in accordance with their own privacy notices.

• When you direct us, request that we disclose information or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.

• With our affiliates or within our corporate group.

• In connection with a business transaction, such as a merger, acquisition, restructuring or bankruptcy.

• To comply with legal obligations, including responding to subpoenas, search warrants and similar requests.

• To enforce our Terms of Service or other policies.

• To protect or defend the Services, our rights and the rights of our customers or others.

Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising or marketing based on your online activity across different merchants and websites.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services will be transmitted to and shared with Shopify and other third parties, which may be located in countries other than where you reside, in order to provide and improve the Services.

To learn more about how Shopify uses your personal information and the rights available to you, visit the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

Depending on where you live, you may exercise certain rights regarding personal information processed by Shopify through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of third-party websites, including the accuracy, completeness or reliability of information found on those websites.

Information you provide through public or semi-public platforms, including third-party social networking platforms, may be visible to other users of the Services or users of those third-party platforms.

Our inclusion of a third-party link does not, by itself, mean that we endorse the content of that platform or its owners or operators, except where otherwise disclosed through the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details provided below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable laws, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to:

• Maintain your account.

• Provide you with the Services.

• Comply with legal obligations.

• Resolve disputes.

• Enforce applicable contracts, terms and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights relating to your personal information.

These rights are not absolute, may only apply in certain circumstances and may be declined where permitted by applicable law.

Right to Access or Know

You may have the right to request access to the personal information we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive a copy of the personal information we hold about you or request that we transfer it to another organisation, subject to certain circumstances and exceptions.

Right to Opt Out of Sale, Sharing or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising purposes, as defined under applicable privacy laws.

Managing Communication Preferences

We may send you promotional emails or text messages.

You may opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails.

After opting out, we may still send non-promotional communications, including messages about your account, purchases, subscriptions, transactions or orders.

Additional Rights for UK and European Residents

If you reside in the United Kingdom or European Economic Area, subject to the exceptions and limitations provided by applicable laws, you may have the following additional rights:

Objection to Processing and Restriction of Processing

You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent.

Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

You may exercise your rights where indicated through the Services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and the rights available to you, including rights relating to information processed by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required under applicable law.

Where permitted, you may designate an authorised agent to submit a request on your behalf. Before accepting a request from an agent, we may require proof that you authorised the agent to act for you and may ask you to verify your identity directly with us.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we collect, use or process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local privacy or data protection authority.

Residents of the European Economic Area may contact their relevant data protection supervisory authority.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

Where we transfer personal information outside the European Economic Area or the United Kingdom, we may rely on recognised transfer mechanisms, including:

• The European Commission’s Standard Contractual Clauses.

• Equivalent contractual protections issued by a relevant UK authority.

• Transfers to countries recognised as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the revised Privacy Policy on our website, update the “Last updated” date and provide any additional notice required by applicable law.

Contact Us

For questions about our privacy practices or this Privacy Policy, or to exercise any privacy rights available to you, contact:

Brand: Hanna
Email: trywithhanna@gmail.com