Refund, Order and Subscription Policy

At Hanna, orders are processed quickly to ensure your products are dispatched as soon as possible. Please carefully review your order details before completing your purchase.

Refunds and Returns

All sales are final.

We do not offer refunds, returns or exchanges for:

• Change of mind
• Accidental purchases
• Ordering the wrong product or quantity
• No longer wanting the product
• Processed subscription renewals

Order Changes and Cancellations

If you have entered the wrong delivery address, selected the wrong product or made another mistake with your order, email us immediately at trywithhanna@gmail.com.

We will do our best to help, but once an order has entered processing or has been dispatched, it cannot be changed or cancelled.

Customers are responsible for reviewing their order details and delivery information before completing checkout.

Subscription Orders

Hanna subscriptions automatically renew based on the delivery schedule selected when you subscribe.

You must cancel or make changes to your subscription before your next scheduled billing date.

Once a subscription renewal has been charged, the order is final and cannot be cancelled or refunded.

Cancelling your subscription after a renewal has been processed will prevent future renewals, but it will not cancel or refund the current order.

To cancel or make changes to your subscription, contact us at trywithhanna@gmail.com before your next renewal date.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, contact us as soon as possible at trywithhanna@gmail.com.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photos or videos of the product and packaging

Our team will review the issue and work with you to arrange an appropriate solution.

Please do not discard the product or packaging until your request has been reviewed.

Missing or Delivered Orders

If your tracking shows that your order has been delivered but you cannot locate it, please check with other members of your household, neighbours and the delivery carrier first.

Hanna is not responsible for orders delivered to an incorrect address entered by the customer at checkout.

You can still contact us at trywithhanna@gmail.com, and our team will assist where possible.

Contact Us

For any questions regarding your order or subscription, contact:

Email: trywithhanna@gmail.com
Brand: Hanna