Shipping Policy

At Hanna, we aim to process and deliver your order as quickly and reliably as possible.

Processing Time

Due to high demand, orders are currently processed within 2–4 business days, excluding weekends and public holidays.

Please allow additional processing time during sales, launches and other peak-demand periods.

Delivery Time

Once your order has been dispatched, it will typically arrive within 4–8 business days.

Delivery timeframes are estimates and may vary depending on your location, the shipping carrier and any unexpected delivery delays.

Order Tracking

You will receive a shipping confirmation email containing your tracking number as soon as your order has been dispatched.

Please allow up to 48 hours for tracking information to update after receiving your confirmation email.

Shipping Rates

Available shipping methods and costs will be displayed at checkout based on your delivery location and order details.

International Orders

Hanna ships internationally to eligible locations.

International customers are responsible for any customs duties, import taxes or additional fees charged by their local authorities. These charges are not included in your order total or shipping fee.

Customs processing may also result in additional delivery delays outside of Hanna’s control.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping details, contact us immediately at trywithhanna@gmail.com.

We will do our best to update your information; however, once an order has entered processing or been dispatched, we cannot guarantee that changes can be made.

Hanna is not responsible for orders delivered incorrectly due to incomplete or inaccurate information entered at checkout.

Order Changes and Cancellations

Orders begin processing shortly after they are placed.

Once an order has entered processing or been dispatched, it may no longer be changed or cancelled.

Please review your order and delivery details carefully before completing your purchase.

Delivery Delays

Shipping delays may occasionally occur due to carrier disruptions, customs processing, severe weather, public holidays or other circumstances outside of our control.

If your order is taking longer than expected, check your tracking information or contact us at trywithhanna@gmail.com.

Contact Us

For shipping or delivery enquiries, contact:

Email: trywithhanna@gmail.com
Brand: Hanna